Refund & Return Policy

Last updated: June 1, 2026

Our Guarantee

At VARNA'S ORGANIC, your satisfaction is our top priority. We stand behind the quality of our handcrafted products. If you are not completely satisfied with your purchase, we offer a 7-day satisfaction guarantee from the date of delivery.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 7 days of delivery
• Products must be unused and in their original packaging
• Products must be in resalable condition
• Proof of purchase (order number) must be provided

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used (due to hygiene reasons)
• Products that are past the 7-day return window
• Sale or clearance items (unless damaged)
• Gift cards

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery at hello@varnasorganic.in with your order number and photos of the damage. We will arrange a full refund or replacement at no additional cost to you.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Refunds will be issued to the original payment method used for the purchase. For COD orders, refunds will be processed via bank transfer (please provide your bank details).

How to Initiate a Return

To start a return, please follow these steps:

• Email us at hello@varnasorganic.in with your order number and reason for return
• Our team will provide you with a Return Authorization Number and return address
• Pack the item securely in its original packaging
• Ship the item to the provided address (return shipping costs are borne by the customer unless the item is defective)
• Once received and inspected, your refund will be processed within 5-7 business days

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service for returns.

Exchanges

If you would like to exchange a product for a different size, scent, or variant, please initiate a return as described above and place a new order for the desired product.

Contact Us

For any questions regarding our refund policy, please contact us:

VARNA'S ORGANIC
B-42, Green Park Extension
New Delhi - 110016, India
Email: hello@varnasorganic.in
Phone: +91 98765 43210